He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Receive data from the internet. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Removing autofill data doesn't affect two-step verification. I initially registered my MFA Account on a different device but I don't have an access to it any longer. 05:33 AM Q: Why am I getting notifications about my account activity? A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Please try the above suggestion and if there's any update, feel free to let us know. On the next screen, you can select onStop sync and remove all autofill data. I have been trying to log in to my Microsoft account on my new laptop. My phone have been stolen, I had work account logged in there. This type of notification is often used by banks and other financial institutions in order to protect their customers information. However, I now get three notification sounds after approving the request. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. TapRemove accountto remove the account from the app. - last edited on A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. If you have already registered, you'll be prompted for two-factor verification. Old Microsoft account authentication app was perfectly working. Then, select Settings and scroll down to the Notifications section. Authenticator not sending notification when signin in Authenticator The notification you get that verifies your identity is also displayed on any other running app. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Just clicking on it will cause a notification permission request to pop up which you can grant. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. I have make sure that the battery . For steps to enable hardware encryption, see Encrypt your Android device. Two-step verification requires proving two things--a thing you know, and a thing you have. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. The accounts that were backed up from your old phone will be transferred to your new phone. Autofill is not currently available for work or school accounts. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. On these devices, Authenticator is automatically registered as a device administrator. You may also refer this article for more information: How to use the Microsoft . Choose the account you want to sign in with. Check if your devices get notifications when the app is open or closed. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. If you have a device that is registered with your organization, you might need an extra step to remove your account. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. This permission is only used when you report a technical problem through the app settings. Please let me know if you need any further assistance. What can I do? Q: What is App Lock, and how can I use it to help to keep me more secure? For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Exact same problem here. Of course they are. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. This data allows our engineers to improve the app in ways that are important to you. link. This can be done a lot better! Next, you need to open the app and sign in with your Microsoft account. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Finally, add the account again and turn authenticator backup back on again. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. If you know a SECURE download site with the old APK please tell me. They also can contain device data such as device name and operating system version. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. This minimaldata is needed to keep the app updated and secure. On Android, Microsoft Authenticator is failing to register for push notifications. You can turn App Lock on or off on the Authenticator Settings page. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. I had to go into the advanced set up to be able to change it back. You can use this feature on a device where your work or school account isnt added. 01:14 PM. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Q: What information can Authenticator autofill for me? Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). If you are still not able to add your account, please reach out to your admin. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. The specific permissions you see will depend on the type of phone you have. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Tap the Contoso account tile. My MS Authenticator app does not show any 6 digit one-time-tokens. I also deleted all accounts on the app, uninstalled the app and reinstalled it. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected.