Please contact Lufthansa as soon as possible after your flight for any reimbursements. Fees already paid will not be refunded. After 1.5 hrs. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). I couldnt of course. You would like to change the seat offered at check-in at your own request. I flew three airlines in my trip to Greece from California. Thanks. To be honest, Skyteam offers the most competitive product in Europe. Surprisingly decent food and more than expected. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. At least for us, our United Flight to Munich in Premium Economy was much better than I expected. Lack of transparency, kind of blackmailing. Because you need your AC confirmation number. Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. Conditions for advance seat reservations | Lufthansa I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. Sometimes, the price of a code share is less. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. LFH flights service have been deteriorating significantly both on the ground and on air. Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Won't respond to my refund requestwill have to do a chargeback now. I take a photo of his badge and he TELLS ME delete it or I will call the police. I Called Lufthansa to find out. How to contact Lufthansa Airlines customer service. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. They position LH as premium, yet create these ridiculous light fares. The only way they can get away with such behavior is because they really force people through their hubs. Cheap Flights, Plane Tickets & Airline Deals - Expedia First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. Tall people flying 6:03 pm. She is very terse and rude and says she needs o deal with another flight. Others too. At least my United Premium Economy seats never changed and my departure is on time Lufthansa is a new RYANAIR. I recently flew to Frankfurt and was happy to chose a seat at checkin. I go to the gate agent and ask for help. Call the Police. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. What more can you ask for? of my time. Last night, I noticed that my seats are missing again! I really enjoyed that flight. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. Any free seat assignment option for *S or *G? any time. Not worth it. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. Nope. After checking again,they told me no, they see the payment but it is now too late. I do. You can pick seats by calling them at 800-645-3880. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. This is taking profit at the expense of customers. There are no operational reasons that would prevent a seat change. Payment flexibility Book now, pay later. Save money on airfare by searching for cheap flight tickets on KAYAK. Lufthansa Covid Rules | SeatMaestro After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. On the plane it was obvious that there were many open economy seats. Advance seat reservation | Lufthansa After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. No so fast! On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? How to Avoid Paying Airline Seat Fees - Cheap Flights & Airline Tickets I think you're jumping the gun here when assuming the worst. Save. I ask him for his supervisor. But strangely only at FRA. WTF MAN ? Thanks so much Mr. important. (Can't remember whether I used my Lufthansa account or not.) Now I make sure to note the relevant page when they make the I can't find your stamp claim. If they don't go well there very well could be another strike. Heck with them. Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. The hopeful in me is praying that they oversold. The contract comes into effect with the electronic confirmation of the booking. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. Seat assignment on Lufthansa flight booked through united On the day of my flight I also received confirmation for those seats. You can find out more about which cookies we are using or switch them off in settings. Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. Posted by Darcy. I have to correct you on one thing: Got to the gate with my boarding passboarding denied. I hope Im never forced to need that airline again. Selecting seats on Star Alliance partners booked on United award miles Almost all seats on the Lufthansa fleet have moveable armrests which make access to . Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. Covid is not an excuse to disregard your customers. Lufthansa seat selection question - Fodor's Travel Talk Forums Lufthansa Operations need to be shut down. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. Lufthansa airline completely ignored all the information presented to them. Lufthansa Airlines 1(844) 822-0538 Reservation Number United/Lufthansa code share--can't reserve seats until departure Seat reservation - flyedelweiss.com I had to pay $70 to ensure a seat with my husband. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . Economy class on Lufthansa is a bit more comfortable thanks to better seats. I've been flying with LH since 1982 and they have progressively become worse and worse. I ask him for his name he refuses. Time to leave star alliance and seek for better options. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Seat reservations after booking You can still reserve a seat even after you have booked your flight. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Lufthansa was a problem. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Photo: Vincenzo Pace | Simple Flying. standard seat, seat in the preferred seating zone, seat with more legroom). Once you have the PNR for the operating (ta && ta.queueForLoad ? I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. https://www.lufthansa.com/de/de/Sitzplatzreservierung. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. Most helpful comments ( as chosen by the OMAAT community ). You have a confirmed booking and are accepted at check-in (no waiting list). You have booked anEconomy Light fare on a continental flight. Nothing less, nothing more. I will not fly Lufthansa any more. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. This is the number that you can use to make a reservation with Lufthansa. To request the refund, you must call the Service Centre. Fly with Lufthansa Airlines One journey, countless possibilities: your upgrade to Business Class on We are using cookies to give you the best experience on our website. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. Lufthansa Airlines1*8443102412 Reservation Number | TurnKey ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448028', '');}, 'log_autolink_impression');airlines. I look at him and go, wow. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. SO ! I stopped flying LH many years ago. Was very happy with this flight 9 years ago. I couldnt of course. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. So not even buy on board or a choice of beverages is available. Using your booking code you have access to all your flights. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . Book a flight and redeem miles | Miles & More Alternatively, you may use. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. Brussels airless accepted my LH booking reference, but still unable to select seats "contact our customer services for seat selection" unless I'm willing to "bid" for business class upgrade, AC, doesn't recognise my LH reference number. As Lufthansa described this option up until now: Not allowing me to select seats in BA premium economy - SeatGuru Forum Seat reservation for Lufthansa flight booked on United A few days ago, I happened to look at my United app and noticed that my wife's seat selection was missing. SAS cancelling Japan flights 5:54 pm. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. Generally the 3 flights/day on the FRA-TLV routes are full. I had to check in, pick seats, and make amendments on two of the airlines with no problem. 7. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. I think you're jumping the gun here when assuming the worst. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Passengers who are HON Circle Members (excl. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. aisle seat, window seat, seat with more legroom). I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Please note that, in this case, the selection can in some circumstances be limited. You can also book a hotel or a rental car directly, or even take out travel insurance. CarolGreat story. airlines - Seat selection when using online booking sites - Travel I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). A client support delegate will be glad to help you. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Received 0 Likes on 0 Posts. To do this, find your trip under My Bookings. No. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. LH has become one of the worst airlines in Europe. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. Please note the following special conditions in such cases. Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. The amendment fee does not create an entitlement to the selected seat number or category. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. See more about our ethics policies here. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. I had to check in, pick seats, and make amendments on two of the airlines with no problem. Any idea whether this will affect FTL/SEN/HON members as well? C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? You can also filter for flights based on your budget, such as looking for cheap flights under $200 . aisle or window. That seemed odd since I had previously seen them on United. Lufthansa seat reservations are not possible on this flight Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. So it doesn't affect your scenario at all. A pop-up will appear saying that your seat selection is not complete. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. I booked on United, then paid Turkish for a seat, only to have it disappear. The group is . Lufthansa has lost its good reputation as it used to be.