I am beyond angry and disappointed. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. We were going just to see one of them. Thank you StubHub. never use them again. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Wrong seats. I will NEVER use stubhub again! Also disputing a charge that you made is fraud. So is Amazon, but they can cancel orders and issue refunds. No. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I will never use this site again and highly advocate not using it to anyone due to this. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. My tickets were 100% real. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Customer service all the way to your seat, 2000-2022 StubHub. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I want a full refund as we lost jobs and need that money. Never got my refund from grizzmas July 31st 2021. Paid over $550 for two Hangout festival tickets. Contacted the event, and they said the wristband was already registered to someone else. You can request a refund from StubHub by email. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. We are changing the way you register and sign-in to the StubHub Community. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Dworsky says he hopes she'll intervene. I was able to receive a refund but we all know that does not help. April 1, 2020 Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. I do not want someone to buy my tickets without the same disclosure available. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Shame On You. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. You aren't supposed to dispute charges because you changed your mind. StubHub will offer refunds for canceled events but not postponed events. Its my first and last time using this site. Donno what to do. You can get a refund from StubHub by calling their customer service line. Copyright 2023 Xperiology. Overcharged. Have you made a mistake by purchasing an excessive number of tickets? I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. 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Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Refund peoples money. For most current purchase, the tickets were not actually available. them this was wrong and deceitful and did not get off the phone until they refunded my money. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. From that StubHub wallet page you can request a refund instead of keeping the credit. Never use stubhub again. View Ticketmaster Refund Policy. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. My husband and I had tickets for Food city 500 on Sunday April 5,2020. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Explain your scenario, and provide any applicable evidence. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. He was waiting for someone else to send them to him. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Immediately called StubHub customer service. Combined with viagogo, we now span 90+ countries around the world. Do NOT buy Canadiens tickets from here. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. This is an essential cookie for the website live chat box to function properly. This is ridiculous never using them again. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Cops said to all the r maiming people that we would get our refunds back! The cookie is used to store the user consent for the cookies in the category "Other. They said there was nothing else that they could do. FRACK! There were two artists scheduled to perform. Checked my status for my refund on two events. They DO NOT have their customers backs. The cookie is used to store the user consent for the cookies in the category "Performance". Tap Tickets in the navigation bar at the bottom. 01-24-2022 11:26 AM. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. The 4 tickets were then sold to 2 customers. They told me their tech would review it. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. 5. Stubhub STOLE THE MONEY FROM ME!!!!! I purchased tickets to the Olympic gymnastics trials in January 2020. NOPE. my bank says 10+ days to get a decision if they will return my money. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! These cookies track visitors across websites and collect information to provide customized ads. i have attached the information from the venue. Tried to resell same tickets for $20 more. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Yes Too many other competitors out there doing it differently. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Help us improve this article with your feedback. Hi, @Fatsuma! Read more about our event cancelation policy. i have tried to call several times but have been on hold >3 hours on 2 occasions. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Following backlash from customers, the ticketing company responded in a statement this week. However you may visit Settings to provide a controlled consent. I purchased tickets at the very last minute and got amazing seats. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Very disappointed. However, from the date selection to the purchase the date was changed. Hour on Chat and another hour on phone. However, if it's not in your name you can't get this done. No Wonder I See Horrible Complaints. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. View SeatGeek . "These consumers made a deal with StubHub," he said. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Thanks for stealing my money and for the lack of respect for customer experiences. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. The spread of COVID-19 has rattled every corner of the live music industry. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. I want to know what the point of the "protection plan" is that they have? All Rights Reserved. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Called back for refund. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Your email address will not be published. I would advise taking this route to get resolution from StubHub. Dave Clark. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. So much for the 100% guarantee. See detailed StubHub customer service rankings, employee comments and much more from our sister site. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I was told at the door stub hub does this frequently. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. This was an unauthorized, unreasonable charge. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. We are changing the way you register and sign-in to the StubHub Community. Don't do it! 3. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. StubHub is a global marketplace and our policies vary by region, in line with local guidance. It is not specified anywhere in the mobile site and hidden in the desktop version! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Current Ticket Policies: Subject to Change*. "These consumers made a deal with StubHub," he said. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Their tech team looking into it or b.) StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. View Vivid Seats Refund Policy. I purchased two tickets listed on site. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Its a bs. this company sucks. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. How Can I Request a Refund for a StubHub Ticket? No where did it say there is 15% charge. No Refund Policy? BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Is there any way to find out if its still being processed at all? "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I was not able to enter the concert . I called customer service right away, but they denied a refund. i am not interested in a credit that expires so therefore am requesting my full refund. It has been awhile since I made the phone call to initiate a refund. Now what? Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. For sure I can warn any one who is going to use this service. or Did you buy an excessive amount of tickets? follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). The FanProtect Guarantee is StubHub return policy. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. What are you going to do to help your customers? Purchased 2 tickets to a college basketball game. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. It . Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. News Corp is a global, diversified media and information services company focused on creating and distributing . I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. follow the steps below. They bought tickets with promise of money back if the event does not occur. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Remember to provide us with valuable feedback. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Your service is terrible and not worth the fee. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. You should only sell what's actually available. Many events this past month were canceled. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! They could not refund me nor give me the seats I wanted. Is there any way I can confirm that my Stubhub QR codes are still good? According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. The credits are valid through the end of 2022. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. But . Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I purchased tickets to the Olympic gymnastics trials in January 2020. I agree I do not like their return policy. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Furthermore, If you have any questions, please do not hesitate to contact us. >> YOU CANT CHANGE THE RULES MIDSTREAM. The potential loss of revenue facing Live. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Stub hub has failed its customers once again with a terrible return policy. 2023, Hearst Television Inc. on behalf of WCVB-TV. Was there fraudulent activity with my tickets ? When you mess up, that's your problem not stubhubs and not the original sellers. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Save my name, email, and website in this browser for the next time I comment. Or am I screwed. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Is Beyonces Tour Another Dynamic Ticket Price Mess? However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I hope they will reply me asap, I just want get my money back. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. I purchased a Citi field parking pass for Mets opening day. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I purchased a Citi field parking pass for Mets opening day. Receive a coupon for 120 percent of your original purchase*. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. No longer was it offering full refunds, only a 120. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I called stub hub because my brother got the wrong seats for a concert. >> PRETTY UNFAIR. Decide on a ticket price and how you will be repaid. I love them! StubHub updated their policy today. We were not the only ones. How to contact the seller. These returns could mean so much to so many people, myself included, as to a difference as food or rent. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I don't want a damn coupon, I want my money back! Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Said cancellation was glitch. Thank you f***ers! When I have bought in the past, those PDFs were made instantly available because StubHub already had them. This is so wrong in so many ways yet I don't have a leg to stand on. This settlement ensures that consumers will receive the refunds that they are entitled to.. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I listed tickets on Stub Hub for a Broadway show. I purchased tickets to the Olympic gymnastics trials in January 2020. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I tried transferring through Wells Fargo and they didn't let me transfer. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Unconscionable Money grabbers. I WILL NEVER USE THIS SERVICE AGAIN. Ticketmaster, for example, states that if an event is . I wish I had read this before buying. I am traveling today from Mexico to Madridfor what? StubHub will contact you as soon as possible. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Just bought tickets. Sorry we couldn't be helpful. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back.