A link has directed you to this review. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. You will know exactly when it will be delivered. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. We encountered an issue signing you up. I called her desperate to find a band for my wife that was getting discontinued. I came by with my boyfriend to just look around. The eligible items for the discount range a lot. What colored gemstones are considered precious? Corporate Phone Number: 1-800-877-8169. I WAS there at 6 months. For a price quote on specific engraving requests, please visit your local KAY store. Sorry I didn't listen to my friends. I took my jewelry in for inspection and found that the ring was broke. Original review: Feb. 26, 2023. I mostly enjoyed the shopping experience from here. PAY RATE: 620,000 - 840,000 HUF/monthly. } Go ahead. I called and talked to three different managers three different times. Do all rings come in the same size or are there different sizes available? Corporate Phone Number: +1-441-296-5872. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. purchases from Amazon.com. I would also like the diamond replaced based on the diamond guarantee that you offer. All of our rings are sized to what has been determined is an average finger size. This is where the fun begins! Top of the Page, What colored gemstones are considered precious? What address can I use? I am told to wait 10 to 14 days to see if they can find it? Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. No need to wait for every minute to receive phone call from delivery partner. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Shortcut: Press 1, then press 1, the press 0 twice. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I have over 8 years of experience working in retail and customer service. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Desired outcome: I feel very misled and ripped off ! Yes, special order items are able to be returned. They have been horrible to deal with for a refund. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. You just need to follow some tips to get $25 off select merchandise. Expressing love should never be stressful. 5. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Often, support service operators "redirect" customers to the site with a request to first . How will I know when my order is ready for pick up at my KAY Jewelers store? I was told they couldn't resize them, which seemed odd for a 'jewelers'. color: #515666; The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Custom designed jewelry is not returnable. That's a $1360 difference. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { (Exchanges cannot be made at kay.com). They told me the entire ring should be cashed out because it was unrepairable. As a long time customer, I feel like I have been rob. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. border-bottom: 4px solid #515666 !important; Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Monday to Friday: 7 AM 1 AM ET. 30 days? I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. No help this company. I am being told that my ring is unrepairable, and that is NOT true. When will my credit card be charged for my in-store pick up? <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Since then I've heard nothing from them. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Desired outcome: they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Will I have to pay shipping charges if I request in-store pick up? We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He decided he was gonna get it appraised and wanted to wear it because it was so special. -webkit-transition: all 0.5s ease; In order to start the call, please close this box and then unblock your mic in your browser settings. Well since I put it in my aunt's name UPS couldn't give me the package. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Sunday: 10 AM 9 PM ET. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. It came out because the JEWELRY IS NOT A GOOD QUALITY! Repair by an Expert. Kay Jewelers has resolved 87 complaints. A worker name Susan immediately was pressuring my boyfriend to buy right away. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. There was no one in the store but workers standing around . Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. min-height: auto!important; (18 weeks ago as of 10/14) She said she will call back after she calls the store. You are offered a chance to save up to 10% OFF. Egyszer jelentkezs: I placed an order on December 23 and decided the same day I did not want to make the purchase. Excellent service. Sign up to receive our free weekly newsletter. I will continue to put this review everywhere I can! If you have a payment history and your account is in good standing, you may be . we only owed $185.00 now it's almost 1200.00. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Compare Payment OptionsGift Cards. Top of the Page, What determines the price of a diamond? We received a bill charging us all of the incurred interest. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Horrible material and so over priced. Purchased a Diamond ring 6 months ago & the center Diamond fell out. You can always get a free shipping coupon at KAY Jewelers. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Unsubscribe at any time. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. This company was holding a sale on their rings. MORE+, You are offered a chance to save up to 10% OFF. They sell no bands in store. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Get questions answered and resume your conversations easily! Suggest avoid at all cost. What address can I use? Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. The business is located in Newburgh, New York, United States. Removed the interest and allow us to pay the final payment of $185.00. I don't believe that we should be charged. You're in the right place! 7 days later was told it WASN'T issued and will be in my account in 7 days. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. } Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Read More. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The earrings physically broke on second wear, in February. I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers competes in Retail industry. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. What is KAY Outlet's return and refund policy? Contact us by mail or phone. I called them and they told me that they had found and it would take another week to be ready for pick up. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Design-a-ring: Let me trade up without spending $450 first. KAY Jewelers Accounts are issued by Comenity Bank. Kay Jewelers offers engraving on rings. (Cleaning and inspections are not available at kay.com.). If your finger is a different size, we can adjust the ring. If requested, can I have my merchandise gift wrapped at the store? I gave them the ring to have it repaired and they have lost my ring and will not replace it. Saturday: 10 AM 10 PM ET. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Get questions answered and resume your conversations easily! Top of the Page, What do I need to bring with me to the store to pick up my order? It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Monday to Friday: 7 AM 1 AM ET. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. We were not given any insurance claim information. It can take up to ten days for this service. Or exchanged within 30 days at any Kay Jewelers. 10 days later I have nothing. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Budapest. You'll have great cow workers and flexible schedule This review was chosen algorithmically as the most valued customer feedback. 2. Shortcut: Press 1, then press 1, the press 0 twice. color: #515666; The ring was there the next day Friday after I was told it was gonna be about 5 days. Really on a Sunday? color. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Connie called me and said she was working something out. They say I had 60 minutes and denied cancelation. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. I wish they could be bottled and distributed for anyone doing their job everywhere. Totally understandable. and they even asked Brown, who said she bought the extended service . I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Both gifts from my husband were purchased at this store and I had the receipt. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I want to speak to a DISTRICT MANAGER. I have also spoken to customer service at corporate. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. I got an email on December 29th saying I would get my refund in 7 days. Top of the Page, Do you have a trade-in policy? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. HotDeals uses cookies from third-parties or affiliate networks to . Desired outcome: That was not going to fly. I paid approx. Then I could buy the warranty after the repair for a few more hundred dollars. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Top of the Page, If I want to mail a payment , what address should I send it to? The sale associated was so patient and polite and very helpful. Guess what - NO REFUND! Certain metals such as tungsten and titanium cannot be sized. You can easily find current promotions and discounts on the homepage for you to use. I contacted customer service and they do not have the ability to push the transaction out or expedite. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. All Rights Reserved. Top of the Page, Do you offer engraving? Doesnt seem like much but its a $600.00 difference. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. The best part is that she did this on one of the busiest weekends for Kay Jewelers! My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. They are not willing to take the interest off. They accused me of not bringing the ring in and basically called me a liar. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 His parents had purchased jewelry at Kay's for many years. Thanks again Ashley! In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. It's time to enjoy your shopping with such a big sale. In total, there are 3 ways to get in touch with them. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. We encountered an issue signing you up. Thank you to the entire staff of the store for exemplary customer service. You can find contact details for Kay Jewelers above. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: She found the exact ring at another kay store in riverside. Top of the Page, Can I have someone other than me pick up my order? #greatcause. I email Kays and surprise surprise their "vendor" never even issued my return. How to write a complaint about Kay Jewelers? So don't forget to put the discount to use. Returning your KAY purchase is easy. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Enter Street Address, City, State or Zip Code. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Global Technical Recruiter. I took it in for repair that day. Signet Jewelers Ltd. - Kay Jewelers. I paid approx. ForLocations, The World's Best For Customer Service Info. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The opportunity to save $25 OFF is not common. Associate then call the manager and was able to find when I was about to leave the store. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Very disappointed with kay. Click Here to learn how to determine your ring size. Customer Service: 1-800-229-0364. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Found great customer service from Dustin and Xochitl and got a great deal. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Customer Service Number: 1-800-527-8029. I have never bought any real gold that would break the way these pieces continue to break. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I was so excited and thankful for her great customer service. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. 327 I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I absolutely will never shop with Kay's again!!! White gold is pure gold that is mixed with alloys to give it a white Affiliate disclosure: Hotdeals.com uses affiliate programs for Box 659728. color: #515666; Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Kay Jewelers was founded in August 14, 1910. It was 25% off. Kay Jewelers Credit Card Payment Address We were told the possibility of recovery was highly unlikely. November.25.22 5:20pm. Buy now! * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g.