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If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. I will not repeat everything that has already been said. No, only TOURS include transportation departing from Cancun or Riviera Maya. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Subject to availability. 2.- A list of the albums that are included in your package will be displayed. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Enter the heart of the Mayan jungle. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Saturdat to Sunday from 9:00 to 15:00 Hours. Within Mexico. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Faqs - Xcaret This luxury hotel features a casino, a full-service spa, and a nightclub. Clear editor. Children must present ID from school with address in Quintana Roo, or school report card with photograph. What happens if I didn't bring along the credit card used for payment? 1.- Enter your download code. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. We are here to serve you and to meet all requests, questions or suggestions you may have. Advanced purchase discounts may vary depending on booking date and dates of stay. Traveling on business? 16.32 mi from city center. We are here to serve you and to meet all requests, questions or suggestions you may have. We offer you multiple payment options to pay for your reservation. Minimum age allowed is 5 years old. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Privacy Terms. Prices and availability subject to change. Yes, you can contact the photography customer service center. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Mercado never disappointed and became a staple for breakfast. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit?

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. 1.- Enter your download code. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Changes are not permitted on the day of your visit. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. You must present official ID (IFE) with address in Quintana Roo. We are sorry but no. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. Chetumal-Puerto Juarez Federal Highway, Km. MarieSamSanchezPhoto If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. Hotel Xcaret Mexico: The Experience Photo Pass - Planning | Best How do I open the ZIP file when I download multiple photographs? Does admission include transportation service? You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. Youll bring back home a terrific souvenir of your visit. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Traveling on business? Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. *MSI only with participating cards (banks) issued in Mexico. and that option in not available via online purchase. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. After 14 year's of marriage we finally made it to Cancun. Full access with All-Fun Inclusive | Xcaret Hotels There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. We offer you multiple payment options to pay for your reservation. Play it safe and take your own photos with I would have.More. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. I want to purchase my dolphin experience photographs. How much time do I need to visit all the spots in the Park? Can I enjoy underground river activity without knowing how to swim? Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. 800 006 FOTO (3686) The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Can I transfer my ticket to another person? Can I enter with food or drinks to Xplor? Paste as plain text instead, I also requested a king size bed (I was proposing on this trip!) $148. Is there any type of refund and/or cancellation. Is the discount for Quintana Roo residents valid throughout the year? Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. What happens if I forgot my download code? The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. The staff were very friendly and the room was clean and cozy. The staff treats you like royalty. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please see our partners for more details. Old Navy - Paseo del Carmen Shopping Mall. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Your previous content has been restored. Does the ticket include snorkel gear or should I bring my own? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Top Hotels in Middleton, MA from $94 - Expedia I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Who can I notify if I have special dietary requirements? Get onboard the shuttle and visit it as many times as you want. No, all the activities are included in your admission. By continuing to browse the site, you agree to the use of cookies. If you buy multiple parks, the pictures taken at the hotel are included for free. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. it was just my wife and I for her birthday/anniversary. It is important to confirm your transportation service at least 48 hours in advance. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Other small things that kind of irked me were: our toiletries never got refilled. Faqs - Xcaret Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Responsive staff. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Depending on the operation, transfer could be in a van or luxury bus. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. I'm allergic to gluten, is there anything I can eat at the restaurants? Those guys were amazing. Doubletree by Hilton Nashua : 2 Somerset Pkwy. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? It was a fantastic location for us. (I loved Fuego on my last visit). The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. If it doesn't, for their own safety, they won't be able to do the activity. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Months without interest, only with major participating bank cards issued in Mexico. Each photo downloaded is a JPG file, and the videos are MP4. A seven Zip-line circuit which includes the tallest in the Riviera Maya. The use of the Photo . Remember that cancellations are managed by the terms and conditions of the cancellation policy. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . If you buy multiple parks, the pictures taken at the hotel are included for free. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. We had zero issues with arrival. Can somebody on a wheelchair access the Park? They are encoded directly from cameras with high resolution. 282. DoubleTree by Hilton Hotel Boston Bayside - Boston. Is there a discount for persons with disabilities? This change is valid only 24 hours in advance. FAQs; Customer Service. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. At what time can I call customer service? In our venues, life merges with art. Xcaret: photo pass worth it? - Playa del Carmen Forum ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. How do I find and download the photos from the website? The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. If you visited our Xcaret Hotels: fotohoteles@xcaret.com What is the price admission to Xplor Fuego for children? We were swimming in an area by one of the restaurants (Las Cuevas I think?) It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. How do I find and download the photos from the website? Stalactite River of 430 yards to swim inside ancient caves. Rafts through a river circuit paddling with special hand paddles. How does the discounts purchasing in advance apply? Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Xenses - Xcaret | Xenses Park Official Site Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. No, only Tour option includes round transportation from Cancun and Riviera Maya. Yes. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Within Mexico. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. 450 Summer Street, Boston, MA, 02210. What kinds of clothes and shoes shall I wear? de C.V. We use own and third-party cookies to improve your experience on our website. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Sorry, the tickets for any of our attractions are not transferable. We stayed in a adult only area. Access to the special ticket booth if you purchase online. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. No, our Park tickets are not exchangeable for other products. The best of a home combined with the best of a hotel. Where I can store my personal belongings? Subject to availability. No problem! 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Casa de la Paz The greatest books ever written are in our library. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Middleton, Massachusetts Hotels from $108 - Hotel Deals | Travelocity But we purchased the photo package 2 parks & the hotel. If you want to check our current promotions, visit here. Changes are not permitted on the day of your visit. He was knowledgeable about the resort, the general area, and was very happy to make conversation. It was prompt and comfortable. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Everything about the hotel was excellent. See all available properties in Middleton. Promotion valid only on websites and Customer Service Centers. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. 800 006 FOTO (3686) What is the minimum/maximum weight allowed on zip-lines? The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. 4 star Suburban hotel. Exact pick-up time will be confirmed when making your purchase. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. There is no limit to how many photos you take and you can then purchase access to download these images. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Simply click on foto@xcaret.com and choose one of the options to search your photos. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. . Are these activities allowed to elderly people? How do you remove the watermark from the photos? By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Feb 5 - Feb 6. The waiters/waitresses were always so nice. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Yes. . BBQ buffet with delicious ribs (vegetarian options available). I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. If you purchased online you have access to the special ticket booth. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs.