Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Terms of Service - Wisecars This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Powered by, We use cookies to give you the best experience. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Cancellation Protection can be purchased only at the time of booking and is not refundable. Garantljuk, hogy minden rtkels vals. If you require additional drivers, please include them in your booking request. Honestly, never use third-party companies to rent a car. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. I booked a rental car in Germany and had a flight get delayed that was going to make me late. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You may also add additional drivers at the rental counter when you pick up your car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can amend your booking information or cancel your booking in a few simple steps. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Lorem ipsum dolor sit amet, consectetur adipiscing elit. I had rented cars for myself and others through Wisecars many times. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Please note, making a new booking may result in the change of the Car Rental Company. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Manage Bookings Online - Wisecars - Wisecars If you have any questions, please feel free to contact us. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Anyone use WiseCar car rental? : r/travel - reddit The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. We will send you your rental voucher 48 hours before your pick-up time. WiseCare Claims and Cancellations | Wise F&I At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Your voucher is normally issued 48 hours before the pick-up time. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Great help received from the kind persons on whatsapp chat yesterday and today. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. No charge will be made for amending your booking before the start of your rental. All rights reserved. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. All bookings include free cancellation up to 48 hours before the pick up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. %title% %offer% Tbb. Please keep in mind that inclusions may differ between car rental companies. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Please inform the car rental company straight away if your rental car gets damaged. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. What's Wisecars' cancellation policy? Powered by. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor No charge will be made for amending your booking before the start of your rental. When you return your car, the car rental company will check it, and charge you for any damages. If your plans change in advance, you can bring your pick-up time forward by amending your booking. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Very easy process and had the best price on the internet. The car rental company will charge you for the additional driver for the whole time that you have the car. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. In that case, special cancellation terms are presented during booking. Any additional charges will need to be paid at the rental counter in the local currency. 1 year ago. A common issue that many vacationers face abroad is unfair fuel policies in car rental. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. You can upgrade your car before you start your trip. Cancellation Protection can be purchased only at the time of booking and is not refundable. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. It might take your bank extra time to settle the amount. However, this is not true. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. I refused to pay and they refused to refund me my $535 back. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Your voucher will clearly state the address of your vehicle supplier. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Experience right now is good only just booked will have to wait to see when I pick up the car. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We can accept no further responsibility when there is no out-of-hours service available. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars falsely advertised vehicles for rental on their website. What's Wisecars' cancellation policy? After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Mi az a Trustindex? We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Your browser settings can be set to inform you before receiving a Cookie. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. All rights reserved. Wisecars (collectively we, our, and us) is an international vehicle rental broker. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Please note that all additional drivers must also show a valid driving licence at pick-up. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Please read the following to know what is included/excluded in our coverage offers. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please read carefully the terms of the Car Rental Agreement before signing it. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. The rules that apply to the main driver also apply to any additional drivers. My trip to NZ had to be cancelled due to the cyclone that hit the area. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Consider the cancellation policy. Your rental credit will expire after 2 years. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Wisecars customer support is available 24/7. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. It said and I'll recap ,"NOTHING more to pay ". Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If not, you will need to purchase the cover at the car rental company counter. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Thanks! These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. If this is the case, it will be clearly stated on your voucher. Please note, it is your responsibility to provide all the above-mentioned documents. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars will inform the complaint submitter on how to proceed if needed. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. You can present the voucher either in a printed version or a digital form (such as from your smartphone). The Car Rental Company must give its consent to repairs and replacements. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. That should not even be separate. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. They may be needed if you wish to make a claim. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Wisecars falsely advertised vehicles for rental on their website. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Save. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Only persons listed as drivers on the Car Rental Agreement can drive the car. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Company Terms of Service - Wisecars your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. available for purchase from the car rental company, or. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. 49 reviews. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Cancellation Protection can be purchased only at the time of booking and is not refundable. To improve our service and website, we may use small data files known as Cookies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. In such circumstances, we will cancel your booking with no liability whatsoever. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars will not sell or rent any personally identifiable information. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days.
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