Qantas Customer Service Agent Interview Questions - Glassdoor Qantas Assessment Tests Online Preparation - 2023 - Practice4Me We had some group activities together and a one-on-one interview afterwards. describe a time you have done your work above and beyond There was about a month or two wait between each step. No in-depth technical questions were asked. Mar 3, 2023 - 5.44pm. Upgrade my browser. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Applicants must be Australian or New Zealand permanent residents. As you answer, make sure to talk about the resources you used to help make the change. 22 Qantas Airways Customer Service Agent Interview Questions Qantas Employee Reviews for Customer Service Representative - Indeed It was an very open question to be answered so yeah good luck to everyone that applies et. With lots of ways to use your points, youll be sure to find something you like. 1. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. The process took 3 weeks. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Report this . This was a ridiculous joke of how Qantas recruitment team work. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. I applied online. I had a chat interview for my first processing. It is just talking into the computer or phone (depending on what you use). Connect with a local pet sitter to mind your pet while you're on holiday. But go into more detail about why you would be so proud. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. I was in a panic. Qantas Interview Questions & Answers | Indeed.com Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out It was 5 questions about customer services. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Why do you want to be a customer service agent? They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Get hired today! Some of these questions were timed. I interviewed at Qantas (Brisbane) in July 2016. I applied online. Able to implement experience over the past several years to ensure that customer satisfaction is matched. I interviewed at Qantas (Brisbane) in Jul 2016. 3. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Adding an example will make your response more memorable and meaningful to the interviewer. Is there an example you can cite of a time when you had to say no to a customer? My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Qantas Customer Service Representative Interview Questions Use your points for flights, upgrades, hotels, or car hire. Did you strive to go above what was required of you? The process took 2 weeks. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Great! "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. I interviewed at Qantas (Melbourne). How to Answer: Why Do You Want to Work Here? The first part is an online interview. The medical costs approximately $450. qantas customer service agent recruitment process The process took 9 months. I would suggest to really prepare yourself before going to the interview. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. I interviewed at Qantas (Sydney) in June 2017. With lots of ways to use your points, youll be sure to find something you like. I interviewed at Qantas in Feb 2023. Excellent! Do you use a calendar, planner, or another tool to record and view this routine? It roughly took three hours, and you had a ten minutes break. The medical costs approximately $450. Upgrade your web browser for an enhanced experience. "Success in my last two jobs really showcased my ability to multitask. I got chat interview with Qantas. I am friendly and love working together.". While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. I interviewed at Qantas (Melbourne). Join Qantas Frequent Flyerorsubscribe to Red Email today. With our interactive map it's easy to plan your next trip using money or Qantas Points. I applied online. Earn Qantas Points when riding with Uber to and from eligible Australian airports. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Salary ok. Just make sure you work for Qantas and not a contractor. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. I think they were two to three minutes each. I interviewed at Qantas (Melbourne) in Jun 2017. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Excellent! ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Nice! I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. We had to come up with an ad campaign for Qantas. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. customer service agent qantas jobs. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. How would you handle a combination of scenarios with competing priorities? The process took 2 months. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. We do this by creating interview questions that we think you might be asked. Interviews for Top Jobs at Qantas. Did you develop an action plan with them? Expiry 03 March 2024 Firm price, if the ad is up the item is available. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. PGDM; Specialisations. they gave me 5 questions. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Customer service | Qantas Careers AU In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. required min 500hrs, One of the best experiences ever. 1. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The process took 3 months. Company/Organisation: Qantas: Job Post: Bookcar hire,car specials,commercial vehiclesandairport transfers. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. the rest of them i need to explain it. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Book and manage your trip with features such as check-in, seat selection and boarding pass access. 3 . Then we had group activity and interview with a Qantas staff. I interviewed at Qantas (Sydney) in Feb 2023. Designed for small to medium businesses. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. how did you handle it? Join Qantas Frequent Flyerorsubscribe to Red Email today. This takes place over the phone or online and gives management a better sense of the candidate. If you've ever undergone a background or employment verification check for a past job, mention this as well. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Terms and conditions apply. Quickly jumped on the Internet and checked and the flights were gone. Strong customer experience expertise focused in Management and . This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. We're continually finding new ways to deliver a memorable customer experience. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Remind the interviewer of how excited you are to familiarize yourself with their company. Further details of this will be explained to you during the recruitment process. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Assesment Day - Involvled a introduction to the company and its values. Be the first to find this interview helpful. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Wow! What was the end result? If successful, hopefuls move on to a second round of interviews that typically take . ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". It is just talking into the computer or phone (depending on what you use). Great! In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. what decisions did you make? Part-time. We believe the journey should be as exciting as the destination. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. great experience, I applied online. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) The Qantas Airways reservation number is ^1:832:460:1113^. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Upgrade your web browser for an enhanced experience. And don't forget to directly answer the question. Choose the seat that suits you before you get to the airport on Qantas operated flights. "I've always been a very caring individual that wants people to be safe and happy at all times. There may be additional role specific questions which you'll need to answer so we can consider your application. As an Agent Team Member, you will receive. Good job! One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Information about visas, health and more. Step 4; Invited to an online group assessment. 2. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . It consists of five questions. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. I interviewed at Qantas in Feb 2023. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. describe a time you saw a staff were doing something dangerous 2 of them, i just need to say yes or no. Group assessment; I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. I would soak in all in-person training and any online module training that I would be put through during my orientation. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense What would you bring? ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". If so, mention this. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. It's great that you set a routine for yourself. The process took 4 weeks. When did you have to say no to a customer. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. Great job! The interviewer will appreciate that this isn't a problem for you. How to connect with us through Social media platforms. Step 3; Invited to do a psychometric test. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Deals on Qantas flights across a range of Australian and international destinations. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Darwin High School. describe a time you solved a problem without any others help. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Great! Step 7; Recieved job offer. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Establish customer relationships and follow up with customers, as needed. Be the first to find this interview helpful, 1. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. This is your opportunity to really sell yourself! Then you need to click on the apply button. The process took 2 days. For some others I know the process was shorter and others much longer. Sydney Domestic Terminal. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. What key skills from that experience would you bring to this role? Terms and conditions apply. That's definitely very impressive. After that they invited me to attend the Assessment day. "I've had two jobs where I did a lot of work with customers over the phone. If you've already created your profile, you can sign in and access your application and personal information to . The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. They wasted my time and effort and advise me to reapply if I am still interested in their company. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Discover our Australian domestic and international network, airline partners and oneworld. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Great job! Earn Qantas Points on our huge range of accommodation options worldwide. I applied online. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. How to connect with us through Social media platforms. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Step 2; Invited to do an automated questionnaire. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Adding an example will strengthen your answer and make it more memorable to the interviewer. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. What is the hiring process for remote jobs at Qantas? As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. great experience, I applied online. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Competitive salary and shift penalties. The recruitment process varies from role to role, but the general process is outlined below. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? It roughly took three hours, and you had a ten minutes break. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Remind the interviewer of all you have to offer. When did you have to say no to a customer. I interviewed at Qantas in Feb 2023. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Are you good at math? I interviewed at Qantas in Feb 2023. I applied online. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. We had to come up with an ad campaign for Qantas. Start your trip in the exclusive surrounds of one of our world class airport lounges. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Contact us here. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Our customer service teams represent us on the ground and in the air. Call Center Temp Agency & Staffing Agency Solutions. Great employer. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Get ready for your big adventure with our dedicated family section. Stage 2 was a role play. I received a scenario which you had to remember key information from. . Browse our travel recommendations for Australia and beyond. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. When have you gone above and beyond in your previous role? We do not claim our questions will be asked in any interview you may have. I applied the position online, and it took one month to process. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation.
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